Can’t wait to become one of us Purplers?

Senior Support Engineer

Full-time

Amsterdam

About Us

At Purple we design, produce, and build attention-grabbing moments. How do we do this? We combine the power of storytelling and kick-ass visual content with technology that amazes your senses. We're passionate about creative technical problem solving to ensure our clients' success in the growing experience economy, and we're on a mission to provide world-class experience centers and storytelling software to create engaging, captivating moments that anyone can use, anytime, anywhere. We accomplish this through Hyro, our story building tool that brings presentations, meetings, trainings, product reveals, interactive signage to the audience in an enticing and interactive manner.

About The Role

As a Senior Support Engineer at Purple, you deliver remote support from A to Z for the software and hardware components of the solutions we provide to our clients. Reported incidents (via Pulseway) are related to issues that arise in our Audio / Video (AV) solutions. While prior experience in the AV industry is a plus, it’s not a requirement; you'll have the opportunity to learn on the job. Throughout the day, you will also communicate with customers who have questions about our software, Hyro. This could be about how the product works, technical difficulties our clients are experiencing, or feedback on features they'd like to see. You and your team will ensure that the issue is resolved or that this information is relayed to the appropriate colleague, team, or partner.

You will collaborate closely with the Product & Delivery teams to ensure that they are aware of what is going on and what needs to be addressed so that we can help our clients create successful experiences.Also, we like to improve our Support process, so we're looking for a colleague who enjoys identifying and sharing improvements in our team, for example with regards to automation, scripting, and online documentation.

Our Service Management & Support team currently consists of 3 experienced engineers, and we’re looking to expand with an additional Senior Support Engineer. If you're a proactive team player with a knack for identifying and implementing improvements, we’d love to hear from you.

Enjoy the many spaces in our Club House in Amsterdam

What You’ll Need

Relevant experience with Windows Server & Workplace environments

Hardware knowledge for potential preventive maintenance tasks

Understanding of networking technologies

Proficiency in spoken and written English

Knowledge of RMM systems

Familiarity with ticketing systems (Pulseway)

Experience with monitoring tools

Experience with ITIL processes

Flexibility and teamwork skills

What We Offer

Competitive salary based on experience

Dedicated time and budget for personal development

Annual bonus on the basis of your performance and the company results

Hybrid working (most team members work 3 days from the office and 2 days from home)

Flexible working hours

Solid pension plan

24 vacation days + 1 Purple Public Holiday

Travel allowance / Public transport card. Work-from-home compensation. Phone subscription compensation

Exciting company events, including an annual summer trip

Our office.

We have 2 offices close to each other. Our first office used to be an old factory, now we turned it into a Experience Lab for our Hyro Digital Storytelling software and IX solutions.

And last year we opened our new office in Suiker Silo next to the old office. So you can visit and work from anywhere you want!

All in all, we’re a simple lot. We believe in continuous learning, rapid iterations, and that creativity is the key to solving real world problems. We don’t believe in unnecessary hierarchy, bureaucracy, or staying in the comfort zone.
Recognize yourself in this? If so, we can’t wait to meet up. And yes, we have a table tennis table and a swing… We know, so cliché – but also kind of chill.